News, Events & Articles
The insane support bill your CX report won’t explain
March 18, 2026
Status: up to date
What if the support costs you cannot explain are caused by the users you forgot to design for? This article connects the CX data you already have to the accessibility gap nobody put in the measurement model.
Read more: The insane support bill your CX report won’t explainTopics
- Business (24)
- Coding (2)
- Content (4)
- GREYD Series (10)
- Page Builders & Gutenberg (7)
- Tools & Tips (5)
- Uncategorized (1)
- Webdesign / Graphic Design (6)
- Webinars (3)
Latest in Business
Anne writes about the commercial aspects of accessibility, WordPress and cost-effective tools for web agencies and an occasional side topic.
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The insane support bill your CX report won’t explain
18.03.2026
What if the support costs you cannot explain are caused by the users you forgot to design for? This article connects the CX data you already have to the accessibility gap nobody put in the measurement model.
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The costly SEO penalty myth about hidden text
07.12.2025
I keep hearing the claim that visually hidden text will trigger an SEO penalty. That, in fact, is a costly myth!
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Why text width of 50 to 80 characters matters for UX and accessibility
18.11.2025
As this question keeps surfacing, here’s an explanation why you should not very long lines of paragraph text on your website, if you care for conversion, and your visitors in general.
The Greyd Series
Anne periodically writes about the progress in improving accessibility in Greyd.Suite. It’s done step by step. Within existing software, that’s the way to go. Progress over perfection.
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Why I joined the Greyd.Suite Creator Program, and why you should consider it too
27.08.2025
If you’re using Greyd.Suite already, or testing it with the free version, and you’re sharing knowledge through blog posts, tutorials, talks, or training, I’d genuinely recommend looking into the Creator Program.
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Announcement: I’m the first official Greyd Product Ambassador!
09.04.2024
If you have been closely following me in the past year, you have probably noticed I talk about Greyd and their Suite a lot. In fact, I rarely shut up about them and their software. For good reason!
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Greyd, the redesign and relaunch
03.04.2024
Greyd did an exceptional job on relaunching their site! The incredible agency growth potential Greyd.Suite offers is apparent at first glance.